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Return Policy

You may return most new, unopened items for a full refund within 30 days of delivery. These items should be in their original packaging and must be in the same unit of measure as originally purchased.  

All returns will be charged a restocking fee and require an RMA (Return Material Authorization).  All returns must be returned in original packaging and must be in the same unit of measure as originally purchased.  

We are unable to accept returns on certain products due to health reasons.  These items include, but are not limited to, underwear, pillows, toilet seats, oral products, etc.  If an item has been opened or used, it is also not returnable.  Returns will not be accepted on special-order items, insulin pumps, or items that have had seals broken.  Medline will not accept any returns for products under $30.00.  Invacare will not accept any returns for products that have been assembled or used.

If you request an RMA (Return Material Authorization) for a product and we do not receive the original packaging with original labeling your RMA may be rejected and your product not returned to you without exchange or refund.  We must be informed within 24 hours if there are any damages to your product.  Cardinal Health CANNOT accept unsolicited returns or returns without an RMA.  RMAs expire 30 days after issuance. 

To initiate an RMA please send an email to support@directhme.com with “RETURN” in the subject heading and include the following information in the body of the email:

            a.         Order number

            b.         Item or items to be returned

            c.         Quantity to be returned

            e.         Reason for the return.

In most cases you will receive an email within 24 hours with instructions to follow for the return (except for weekends and holidays).  Allow up to 30 days for the item (s) to be returned and inspected for the credit to be issued.

Once an RMA # is issued, you have 10 days in which to return this item.  We have the right to refuse the credit if the item is returned after the 10-day period. 

We will accept a request for an RMA on an order placed within the past 30 days.  If the order is past 30 days, the manufacturer will not accept the product.

The only way we can issue credit on a returned item is to have that package marked clearly with the RMA #.  If the package is not clearly marked, we will not know who the credit belongs to.

RJ Medical Supply ships within the Continental United States under the normal shipping policy.  We are not responsible for freight outside of this area.