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Shipping Information

We understand how confusing shipping costs can be.  We have a flat rate shipping policy on our medical supplies.  This flat rate shipping applies to those orders in the Continental United States.  The flat shipping rate of $8.00 applies to soft supplies and $6.75 per case for incontinent and enteral supplies.  Unless it is an over-sized or over-weight item, free shipping over $100.00.  If you are outside this area or need special arrangements, you will need to call or email one of our customer service representatives at support@directhme.com and they will be happy to provide you with an estimated shipping charge.

We can offer expedited shipping on most items for an additional charge.  You will need to call or email one of our customer service representatives at
support@directhme.com and they will be happy to help you with that request.

*Please note that shipping is a straight pass through cost from our supplier. That means it is a fixed cost and CANNOT be refunded if you change your mind on your order.